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OfficeMax Report Card & Customer Reviews

Ratings Report Card*

OfficeMax OfficeMax

Rated by 625,000 customers since 1999

  • Overall Rating: 8.5Overall Rating
  • Would Shop Here Again: 8.5Would Shop Here Again
  • On Time Delivery: 8.7On Time Delivery
  • Customer Support: 8.1Customer Support

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Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 86% 86% 88%
Neutral 4% 3% 3%
Negative 10% 11% 9%
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*Ratings are for the past 90 days only.
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Dec 15, 2009

wasinformed on order page that the item would be shipped in one to three days. it took three weeks for delivery.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Dec 15, 2009

great price, fast shipping, I highly recommend!
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Dec 15, 2009

I had to call on the status,was told it was on back order also told I would have an option to still ship when available.NO CALL,NO EMAIL,Nothing.The order was delivered to my door with the package not even sealed and there was only one camera in the box.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Dec 15, 2009

Good service every time I use their store. I especially appreciate the cartridge refilling service.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Dec 15, 2009

The delivery was the only problem & that was UPS not Office Max. It showed it was to be delivered 3 days in a row. Apparently missplaced the 1st day by UPS, not sure the 2nd day but did arrive on the 3rd day. Great buy!
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Dec 15, 2009

I haven't received my order yet, it is back ordered.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Dec 15, 2009

The tracking link and page did not work. Tried more than once including different days/ machines. A message saying not available/ down.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Dec 15, 2009

No online information on shipping
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Dec 15, 2009

It takes a long time to get a persoon on phone
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Dec 15, 2009

The desk came in a bizillion parts and was difficult and time-consuming to put together. Once together, however, the desk was great: versatile, roomy, sturdy, and attractive. It looks wonderful in the room and is very useful. The price is great.
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