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AJ Madison Report Card & Customer Reviews

Ratings Report Card*

AJ Madison AJ Madison

Rated by 5,000 customers since 2002

  • Overall Rating: 8.2Overall Rating
  • Would Shop Here Again: 8.2Would Shop Here Again
  • On Time Delivery: 8.0On Time Delivery
  • Customer Support: 7.7Customer Support

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Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 100% 93% 87%
Neutral 1%
Negative 7% 12%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Dec 03, 2009

evrything was great
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 30, 2009

This was one of the best purchases I have made on the internet. This company delivered everything expected. The product was excellent and the price was unbelievablely good. All in all, this was a great buy. I will recommend this company everytime.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Nov 25, 2009

The selection of products and prices were great. The ordering and payment process was easy. When I called customer support, they were very friendly and helpful. If I ever need new appliances, I will use AJ Madison again!!
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 24, 2009

The wrong item was delivered. This was resolved, but the first time the delivery was to be made and the wrong item picked up, it was a no show with no call given. I wasted about 3 hours waiting for delivery before giving up.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 23, 2009

I did not like the ebill service, will not use it again, because it was to time consuming with all the verifications by phone. It would have been faster for my bank to send you an electronic check, which I will use for my next purchase.
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1 out of 1 people found this review helpful.

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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 23, 2009

I got confused to the white glove delivery. I assumed the appliance would be placed where it needed to go. The delivery team unloaded the appliance, unwrapped it, and placed it in the kitchen but did not install. I was able to install myself.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Nov 09, 2009

Ordered an in stock product on Oct. 8, received it on Oct. 22. It did not work. I have not received a new ship date and it is Nov. 9. I have emailed 3 times and called 5. The customer service person is not very helpful.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Nov 02, 2009

Delivery was as expected and shipment arrived in a timely fashion. This is my second order from A J Madison.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 27, 2009

AJ Madison stated (on the phone) that the order would ship in two or three days. It took over a week before the order shipped.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Oct 13, 2009

Great! Pricing was good.
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